Refund policy

Last updated: June 2026

At Bvastra, we want you to love your clothing. If your purchase isn't quite right, we are here to help you resolve it smoothly and quickly.

Return Eligibility

We have a 7-day return policy, provided it meets the following conditions:

• The item is unworn, unwashed, and completely unused.
• All original brand tags are fully intact and attached
• The item is returned in its original packaging.
• You have the original receipt, invoice, or order confirmation 

Return Fee:

• A flat ₹79 return fee will be charged for every approved return request. 

We do not accept returns for:

• Items that have been worn, washed, or altered in any way
• Items without their original tags or packaging
• Products marked as "Final Sale" or purchased during a clearance event
• Gift cards or custom/personalized orders
  

2. How to Initiate a Return

The fastest way to request a return is through your Bvastra account. Log in to your account, go to your order, and submit a return request directly — no emails needed.

Alternatively, you can contact us at bvastrasupport@gmail.com. Please include:

• Your Order Number
• The reason for your return request
• Clear photographs of the item (highlighting any defects, if applicable)

Our team will evaluate the issue and respond within 48 hours with return instructions. Please do not ship items back without receiving prior confirmation from our support team.

Return Address:
Bvastra
261/22, Sector 26, Tilawara
Pratap Nagar, Jaipur
Rajasthan, 302033, India

3. Refund Process

Once we receive and inspect your returned package at our Jaipur facility, we will notify you regarding the approval of your refund.

• Approved refunds are processed automatically within 5–7 business days.
• The amount will be credited back to your original payment method (Credit/Debit Card, UPI, Net Banking, or Bank Account).
• Please remember it can take additional time for your bank or credit card company to post the refund to your statement.
• Original shipping charges are non-refundable unless the return is due to an error on our part or a defective product.

If more than 15 business days have passed since we approved your return and you haven't received your funds, please contact us immediately.

4. Exchanges

We offer exchanges for a different size or color, subject to stock availability. To request an exchange, log in to your account, go to your order, and submit a return request — mention the size or colour you'd like instead. Our team will process the exchange upon approval.

Alternatively, contact us at bvastrasupport@gmail.com within 7 days of delivery.

Tip: The fastest way to ensure you get the exact item you want is to return your current item and make a separate, new purchase once your return is accepted.

5. Damaged, Defective, or Incorrect Items

Please inspect your order immediately upon reception. If you receive a damaged, defective, or completely incorrect item, contact us within 48 hours of delivery. Include your order number and clear photos of the issue. We will arrange a free replacement or issue a full refund, including any shipping costs, at no additional charge to you.

Return Reason	Return Shipping Fee
Change of mind / size preference	₹79 (charged to customer)
Size exchange	Free
Damaged, defective, or incorrect item	Free

6. Cancellation Policy

• Before Shipping: Orders can be cancelled before they are dispatched. Email us immediately after placing your order to request a cancellation. Prepaid orders cancelled at this stage will be refunded within 5–7 business days to the original payment method.
• After Shipping: Once an order has left our facility, it cannot be cancelled in transit. Please receive the package and follow the standard return process.

Contact Us: bvastrasupport@gmail.com | bvastrasupport